Terms & Conditions

Thank you for shopping with SafeStyle!

Delivery

Please allow approximately 3-10 business days for delivery. Packages will be shipped via Australia Post to the address stated on the order.

Cancellations

Because we want to get your SafeStyle protective eyewear to you in a timely manner, cancellations are available only within 6 hours of your order being placed for in stock merchandise. Back ordered products may be cancelled at any time before they are shipped.

We may cancel all or part of an order, with a full refund for the cancelled items, if the price or discount was applied in error, a discount code was used outside its terms, or a product is unavailable. We'll let you know by email if this happens.

Returns

We take great pride in our SafeStyle protective eyewear and are confident that upon receipt of your purchase, you will find them to exceed your expectations. However, if you decide to return your purchase, we will gladly exchange or refund any item. Please know that all returned products must be in 100% resaleable condition.

Returns for credit or exchange may be made by sending your request to enquiries@safestyle.com.au within 14 days of receipt of shipment. We will send you a confirmation email that includes the address where you should return the item. The item must be shipped back within 4 days of receiving the confirmation email. All returns must be in original condition. Repackage the item as securely as possible. You are responsible for shipping including cost. We recommend shipping via registered post with Australia Post. Items returned damaged or after 14 days of original purchase will not be accepted and will be returned at the customer's expense. Please make sure that your name and address are clearly printed on the outside of the package, and send it to the address provided in the confirmation email. You will receive email confirmation when we receive your returned product.

All returns must be in original condition and have all original paperwork along with receipt. Damaged or worn product cannot be returned. Shipping cost will not be refunded.

Warranty

All protective eyewear supplied by Safestyle Holdings Pty Ltd (SAFESTYLE®) is constructed of polycarbonate frames and polycarbonate lens.

Each component of SAFESTYLE® sunglasses is individually quality checked before being packaged and sold.

Whilst polycarbonate is the most scratch resistant lens material available for protective eyewear, it is not scratch proof.

Non-Prescription Protective Eyewear

All SAFESTYLE® non-prescription protective eyewear includes a warranty as set out below. These warranty terms are strictly subject to the provision of an invoice verifying proof of purchase.

Except for loss or damage caused by gross negligence or wilful misconduct (as reasonably determined by SAFESTYLE®), if a frame is damaged and you notify us in writing within 60 days of its date of purchase, SAFESTYLE® will replace the damaged frame with a frame of equivalent specifications free of charge (including delivery).

Except for loss or damage caused by gross negligence or wilful misconduct (as reasonably determined by SAFESTYLE®), if a lens is scratched to the extent that it is deemed unsafe for its intended use (as reasonably determined by SAFESTYLE®) and you notify us in writing within 60 days of its date of purchase, SAFESTYLE® will offer a 50% discount on a replacement pair of protective eyewear of equivalent specifications.

These warranty terms are in addition to your rights under the Australian Consumer Law.

Prescription Protective Eyewear

For a detailed warranty overview, please visit: https://safestyle.com.au/pages/support/safe-style-prescription-safety-glasses

All SAFESTYLE® prescription protective eyewear includes a warranty as set out below. These warranty terms are subject to the provision of proof of purchase (your order number or invoice).

Manufacturing defects: If your prescription glasses have a manufacturing defect (as reasonably determined by SAFESTYLE®) and you notify us within 12 months of your original order, SAFESTYLE® will replace the complete pair to the same specifications.

Lens coatings: All coatings are covered by a 2 year warranty from the original order date. Replacement lenses will match the original prescription and specifications.

The warranty does not cover: scratching, heat damage, wear and tear, accidental damage to the frame or lens, accidental loss or theft, damage caused by natural disaster, eyewear stored outside the supplied hard case, or chemical exposure (including sunscreen).

To make a claim, email enquiries@safestyle.com.au with your order number, a full description of the fault, and photos of the fault. We may ask for the glasses to be returned. If your claim is successful and you returned the glasses to us, we will refund your shipping costs. Replacements are dispatched once we have received the original pair or confirmation that it has been posted. If you purchased through a stockist, please claim through the retailer you purchased from.

These warranty terms are in addition to your rights under the Australian Consumer Law.

Discount Codes & Promotions

Discount codes, including goodwill and customer service codes, apply only to the products, quantity and person stated when the code is issued. Unless we say otherwise in writing, a code is single use, can't be transferred or shared, and can't be combined with other codes, vouchers or rewards redemptions.
If a code is used outside the terms it was issued on, we may cancel the affected items and refund them in full to the original payment method. Where possible, we'll contact you before doing so. Any items within the code's terms will continue as normal.
Goodwill codes are offered at our discretion and don't create an ongoing entitlement to future discounts.

Australian Consumer Law

All SAFESTYLE® protective eyewear is covered by guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All warranty claims must be submitted to enquiries@safestyle.com.au.